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Help Article Category: User Account

What happens after I send a booking request?

After you have found your dream ride and sent a booking request to see if the car is available, your request will be received by the driver for review. Log into your account and go to My Bookings to view your booking. The driver will respond to your booking request here shortly, they can either […]

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How do I pay and secure my booking?

Once a driver has approved your booking request you will receive email confirmation of this.  You can now secure your booking by making payment by either following the prompts on your email confirmation or Go to My Bookings and Action the booking to Pay For Booking.   […]

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Cancellation and Refund Policy

To cancel a booking the user will need to contact Dream Rides directly. A cancelled booking will incur the following cancellation fees, with the balance to be refunded to the user via their nominated account: A 20% booking cancellation fee if the cancellation is made no less than 4 weeks prior to the date of […]

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